Business Analyst
Our Organization
Through collaboration and community, shared stories and shared experiences, NCTE supports teachers and their students in classrooms, on college campuses, and in online learning environments.
For more than 100 years, NCTE has worked with its members to offer journals, publications, and resources; to further the voices and expertise of educators as advocates for their students at the local and federal levels; and to share lesson ideas, research, and teaching strategies through its Annual Convention and other professional learning events.
Our Mission
The National Council of Teachers of English is devoted to improving the teaching and learning of English and the language arts at all levels of education. This mission statement was adopted in 1990: “The Council promotes the development of literacy, the use of language to construct personal and public worlds and to achieve full participation in society, through the learning and teaching of English and the related arts and sciences of language.”
The Opportunity
With a goal of expanding NCTE’s data-driven focus, the Business Analyst (BA) will directly expand NCTE’s data-driven insights and actions. This position will lead data governance, reporting, and analysis needs while also rapidly creating new insights through data for the organization. The BA will be responsible for the life cycle of product knowledge, transactions, and demographics data in NCTE’s Association Management Software (AMS), collaborating with NCTE’s Director of IT, Senior Director of Operations, and others, when needed. The BA will be expected to hold a critical role in the transition to a new AMS in 2023, establishing data governance standards, core reporting requirements, tracking configurations, and maintaining training resources for all staff users. This role will serve as the central source for reporting membership, journals, and publication trends from database transactions, ensuring department leaders are able to make data-driven strategic decisions to help grow the organization and reach a broader audience of literacy educators.
SPECIFIC RESPONSIBILITIES INCLUDE:
Reporting & Data Governance
- Create useful data sets in a growing variety of analytics, apps, and algorithms for core business objectives
- Imagine and create business rules including the creation, validation, and remediation of reports in the organization’s AMS to ensure recurring reporting, lists, and future utilization contains data with fidelity
- Ensure data privacy and security
- Coordinate with the Marcomm team to provide lists on schedule with external communications
- Securely provide lists to a third-party when list rental requests are approved
- Establish dashboard reporting with key leaders to deliver membership and journal subscriber trend reports on a regular cadence
- Provide monthly reports to key leaders, highlighting volume trends on membership, journals, and publications transactions, including influencing factors such as top sellers or campaign codes used
- Collaborate with the Digital Marketing Manager to accelerate the use and depth of insight from Google Analytics as related to a variety of transactional trends observed through the AMS
Database Training & Support
- Project manage the transition to NCTE’s new AMS in coordination with technical resources and internal sponsors, tracking deliverables against the timeline and budget
- Build and maintain a log of AMS configurations to reference in upgrades and with integrations and reporting
- Create new products in the AMS, collaborating with the Finance team and product owners
- Troubleshoot errors in the system to ensure that external programming support is providing a clear understanding of the issue, minimizing external programming costs
- Recommend, document, and communicate data definitions, data-related business rules, data trends, and testing methods
- Thoroughly test any upgrades, migrations, new features, etc., with documented results and organized communication to staff and technical partners
- Assist with design and interconnectivity of web-database applications and integrations, in collaboration with the Director of IT
- Provide training and procedural documentation to staff and key contractors to ensure consistent use of the database, according to data governance standards
ADDITIONAL EXPECTATIONS INCLUDE:
- Thirst for discovering new data points that lead to positive change in serving teachers and students
- Ability to create and implement data rules with a strong focus on enhancing the accuracy and access to data and reporting to inform strategic organizational programs and content
- Capacity to reject status quo and create new data-driven opportunities
- Commitment to continuous learning in the position through a variety of means
- Strong collaboration with all staff, including the Director of IT, Senior Director of Operations, Digital Marketing Manager, Director of Marketing and Membership, and other colleagues is essential
- Clear communication with third-party technical partners, ensuring the effective use of IT budget
- Embraces innovation, monitoring emerging technologies in the software industry, and recommending enhancements
- Strong focus on enhancing the accuracy and access to data and reporting to inform strategic organizational programs and content
- Working outside of traditional work hours to support project deliverables and database activities may occur. To ensure balance, NCTE encourages use of its flextime policy.
- Domestic travel for in-person meetings may occur 2 to 4 times annually.
The Business Analyst will encompass the following qualifications:
- 3+ years’ experience in data analytics and/or system support
- Bachelor’s degree from an accredited college/university (degree in Data Science or Data Analytics preferred)
- Project Management Professional (PMP) Certified (preferred)
- Experience with Association Management Software platforms (Salesforce preferred)
- Experience working with dashboard platforms like Power BI or Tableau
- Proven ability to manage data and attendant complexities
- Excellent, precise communication skills, both verbal and written
- Self-reliance, good problem-solving skills, is results oriented
- Ability to meet deadlines without sacrificing quality
- Thrives in an entrepreneurial environment
- Superior organization skills and ability to work under pressure
- Trade or professional association experience, especially with an education association, in addition to private sector experience preferred
Apply by emailing resumes to careers@ncte.org.
NCTE is proud to be an equal opportunity workplace and is an affirmative action employer. We strongly encourage diversity in our environment.
We strongly encourage diversity in our environment.
Executive Assistant
Our Organization
Through collaboration and community, shared stories and shared experiences, NCTE supports teachers and their students in classrooms, on college campuses, and in online learning environments.
For more than 100 years, NCTE has worked with its members to offer journals, publications, and resources; to further the voices and expertise of educators as advocates for their students at the local and federal levels; and to share lesson ideas, research, and teaching strategies through its Annual Convention and other professional learning events.
Our Mission
The National Council of Teachers of English is devoted to improving the teaching and learning of English and the language arts at all levels of education. This mission statement was adopted in 1990: “The Council promotes the development of literacy, the use of language to construct personal and public worlds and to achieve full participation in society, through the learning and teaching of English and the related arts and sciences of language.”
The Opportunity
The Executive Assistant will plan, direct, and coordinate a broad range of administrative and operational activities in support of the office of the Executive Director (ED), providing confidential assistance to the ED across a wide range of duties. This position maintains an impeccable sense of discretion and continuous confidentiality, taking great care in the representation of the ED and ED Office. The Executive Assistant will be a member of the ED Office team, report to the Senior Liaison in the Executive Director’s Office and collaborate closely with the Executive Director and Senior Liaison.
SPECIFIC RESPONSIBILITIES
Scheduling, Calendar, Correspondence, and Inbox Management
- Develop, coordinate, and protect the Executive Director’s schedule, planning several weeks ahead and ensuring adequate time for key priorities. Develop and ensure prep materials, including presentations, reports, analyses, etc., are available well in advance of meetings, engagements, and events on the Executive Director’s calendar.
- Make travel and accommodation arrangements for the Executive Director, and others upon request, and be available for support through the unexpected; submit accurate and timely expense reports, travel-related and otherwise.
- Organize and maintain a system for the Executive Director’s correspondence, predominantly email, with some telephone and mail. Screen and direct phone calls and distribute correspondence. Proactively draft correspondence, e.g., thank-you notes to participants, and track follow-up correspondence. Coordinate correspondence through print and electronic means as well as social media channels in tandem with NCTE’s plans and NCTE Communications team.
- Create and/or proofread materials for internal and external communication (e.g., memos, emails, presentations, reports).
- Manage the flow of information for the Executive Director (from staff as well as members and external partners) in a timely, organized, and accurate manner.
Meeting Support
- Travel to and support meetings and events upon request.
- Schedule, organize, and manage small meetings and events, both internal and external to the organization, including working with vendors in the coordination of meeting space, arranging catering, and coordinating attendee travel plans.
- Take minutes and/or notes during meetings when needed.
- Act as a point of contact and positive representative of ED and ED Office among the management team, board, staff, members, vendors, and other external partners. Often collect information for reports, analysis, etc.
Special Assignments/Projects
- Extend the Executive Director’s bandwidth by providing focused support with external partners, including the publishing community, donors, policymakers, and media. This includes organizing and executing projects and/or liaising with internal departments for smooth execution.
- Help plan and produce online events, drafting ideas and runs of show. Collaborate across the organization to develop cross-functional engagement and successful execution. Play a linchpin role in flawless delivery of events and staffing for the Executive Director and other essential partners.
- Accelerate NCTE’s efforts in building an individual donor base. This will include planning with a small team, executing steps on the NCTE website, identifying ways to thank donors, developing campaigns for specialized areas of focus (e.g., awards, etc.).
General Administrative Support
- Provide administrative support for Human Resources in the recruitment and search for new staff members, including the onboarding process. This will include screening candidate applications, maintaining an applicant tracking system, and scheduling interviews to include HR and hiring managers as needed.
- Document, improve upon, and ultimately manage processes to improve efficiency (e.g., using a project tracking tool such as Smartsheet).
- Perform office duties that include ordering supplies and managing a records database.
- Provide other general administrative support as needed.
The Executive Assistant will encompass the following qualifications:
- Bachelor’s degree; 5 years progressive experience in a similar executive assistant role, preferably in a remote workforce setting.
- Passion for the work of NCTE.
- Prior experience handling confidential and sensitive information and issues and a high level of professionalism.
- Strong organizational and planning skills; great attention to detail. Strong written and verbal communication skills.
- Ability to work outside of regular business hours including weekends and evenings as required.
- Strong problem-solving skills with an ability to find working solutions to unique and unforeseen challenges.
- A willingness to take ownership and responsibility of multiple tasks without sacrificing accuracy.
- Excellent time management skills, adherence to deadlines, and follow-through.
- Extensive knowledge of MS Office and familiarity with databases; ability to learn new software programs.
- Experience in envisioning and defining new systems of executive support.
- Willingness to travel; travel could be as often as five times per year but could vary on an annual basis.
Apply by emailing resumes to careers@ncte.org.
NCTE is proud to be an equal opportunity workplace and is an affirmative action employer. We strongly encourage diversity in our environment.
We strongly encourage diversity in our environment.
Membership Manager
Our Organization
Through collaboration and community, shared stories and shared experiences, NCTE supports teachers and their students in classrooms, on college campuses, and in online learning environments.
For more than 100 years, NCTE has worked with its members to offer journals, publications, and resources; to further the voices and expertise of educators as advocates for their students at the local and federal levels; and to share lesson ideas, research, and teaching strategies through its Annual Convention and other professional learning events.
Our Mission
The National Council of Teachers of English is devoted to improving the teaching and learning of English and the language arts at all levels of education. This mission statement was adopted in 1990: “The Council promotes the development of literacy, the use of language to construct personal and public worlds and to achieve full participation in society, through the learning and teaching of English and the related arts and sciences of language.”
The Opportunity
The Membership Manager owns the member experience, recruiting new members, and guiding all members on a journey and increasing levels of engagement and loyalty. Utilizes a data-informed approach to accomplish the responsibilities in the role. Defining a ladder of engagement within NCTE, the Manager designs programs and efforts that involve members at increasing levels of sustained membership to the professional organization. Managing the administration of membership onboarding, renewals, and reporting, this role applies a prescribed approach to member communications, adjusting messaging and content as relevant. By advocating for a welcoming member experience and driving engagement opportunities, the Manager has direct impact on increasing retention rates and other revenues and fundraising opportunities.
SPECIFIC RESPONSIBILITIES:
Lead NCTE’s membership development efforts, spanning ongoing engagement and renewal to a measurable and entrepreneurial acquisition strategy tailored among NCTE’s audiences.
- Develop and manage the onboarding and retention programs.
- Develop acquisition programs that strategically align with large specialties of interest (e.g. students/preservice, secondary, elementary, university, etc.) that are comprehensive, spanning more than episodic appeals.
- Lead grassroots fundraising that may often be interchangeable with membership.
- Develop a school membership program and/or other institutional membership models marketable to K-12 audiences seeking professional learning resources for their schools or districts.
- Maintain a standard cadence and schedule for membership and journal subscription renewals, measuring results and adjusting messaging to reflect timely initiatives on a regular basis.
- Define a ladder of engagement within NCTE and design programs and efforts that involve members at increasing levels of engagement and loyalty to the professional organization.
- Lead the member engagement hub, ensuring volunteer opportunities are positioned in enticing and accurate ways. Increase visibility of member contributions and achievements that illustrate a reason to belong and a reason to believe/follow the professional home.
- Lead the first-timer’s breakfast at Convention, onboarding efforts, and other operating efforts that offer a radical welcome to all new members and continuous opportunities to make meaningful contributions.
- Administer NCTE’s partnership with TIE, including review of regular member-facing communications and consideration for how to increase program awareness.
- Develop membership reporting and monitor regularly to report on trends and anomalies to drive decision making.
- Drive member satisfaction, lapsed member, and inquiry surveys.
ADDITIONAL EXPECTATIONS INCLUDE:
- Strong collaboration with staff is essential to ensure full representation of NCTE’s programs and impact.
- Strong focus on enhancing NCTE’s member experience.
- Detail oriented with consistently high levels of accuracy in campaign deployment.
- Working outside of traditional work hours to support time-sensitive initiatives will be required on occasion. To ensure balance, NCTE encourages use of its flextime policy.
- Domestic travel for in-person events is required, approx. 3-5 times annually.
QUALIFICATIONS
- Minimum of bachelor’s degree in English, communications, public relations, marketing, or a related field
- At least four years of documented, successful, and relevant work experience in a membership role
- Provensuccess indesigningandexecutingmembership and grassroots fundraising strategies
- Knowledge of current industry trends
- Ability to think creatively and analytically
- Capacity to multitask, manage multiple projects simultaneously, and hit tight deadlines
- Ability to thrive in a fast-paced, independent work environment
- Superior written and verbal communications skills
- Experience in association or nonprofit communications and/or education-related communications is preferred
Apply by emailing resumes to careers@ncte.org.
NCTE is proud to be an equal opportunity workplace and is an affirmative action employer. We strongly encourage diversity in our environment.
We strongly encourage diversity in our environment.