Frequently Asked Questions
Your member number is the six digit number located above your name on your NCTE mailings. You can also log in to the website and visit the My Account section. Your membership number is listed on the “My Contact Info” tab.
You can access your journals by logging in with your user id and password. Your default user id is your member number (the six digit number which appears above your name on NCTE mailings). Your default password is your last name. Once you are logged into your account, simply visit the web pages for the journals you subscribe to.
Simply log in to the website and go to either the homepage or the Renew Your Membership page. Click on the “Renew my Membership” button in the upper right. If you don’t see the button, fill out the Contact NCTE Form or call NCTE Customer Service at 877-369-6283.
If you are mailing in your renewal form, please make any changes directly on the form. Changes are currently not able to be processed through the online renewal system. If you would like to renew and make the changes by phone, please contact NCTE Customer Service at 877-369-6283.
Your membership card will arrive three to four weeks after your membership is processed. If you have not received your membership card by the fourth week or would like to request a replacement card, simply fill out the Contact NCTE Form or call NCTE Customer Service at 877-369-6283.
To access online resources:
- If you joined online, please use the six digit user id you were given and your last name as the password.
- If you joined through a method other than online, please contact NCTE Customer Service to request your login by phone at 877-369-6283, or online through the Contact NCTE Form.
Yes. If you will need to use a purchase order for your membership, just contact the NCTE Customer Service team at 877-369-6283 or via email at email@example.com, and they can assist with this process. All purchase orders should be paid within 90 days from the invoice date.
NCTE’s Guidelines to Students’ Right to Read and other censorship related information is located online in our Intellectual Freedom Center.
We offer IP Authentication access for our Institutional Subscribers. To activate this service please provide the IP addresses with your order. When payment is received for a subscription and the IP addresses have been provided, access will be available within 48 hours from receipt of this information. If your institution already has a current subscription and wishes to have IP Authentication access, please contact Customer Service by phone at 877-369-6283 or online at our Contact Us page.
You can view our available standards information online.
If you purchase your subscription through our online store, we run the access program every 3 hours starting at 7 am Central Time and running through 10 pm Central Time. If you join between 10 pm Central Time and 7 am Central Time, your access will be given during the 7 am Central Time update.
If you purchased your subscription by phone, please allow 48 hours processing time if done Monday through Thursday or 72 hours if done on Friday.
Visit the member benefits page to find membership information, highlights of resources, and sample journals to share with your students.
School group memberships are not transferable. During the next renewal period for your school group membership, you will have an opportunity to add or remove members under your current group membership arrangement.
When you join NCTE or renew your membership, your membership dues are used for the delivery of NCTE member benefits. You may cancel your membership at any time, but membership dues are not refundable. You will begin to receive renewal notices within a few months prior to your membership expiration date. If at that time you wish to discontinue your membership, simply do not reply to the notices.
NCTE recognizes the need for institutions to use purchase orders to cover larger membership orders. All purchase orders should be paid within 90 days from the invoice date.
Are there questions that you think we should add to the list? Email your ideas to firstname.lastname@example.org.